Sign in  |   My Account  |   Help  |   Country: USA  |   MY BAG: 0

Try Before You Buy™




If feeling is believing, we believe style should feel as good as it looks. Getting dressed shouldn't have to include a decision between stylish shoes and comfy ones. In other words, we believe you should have your cute shoes and wear them, too! With luxurious materials, seamless leather lining, soft cushioning and flexible rubber soles, Brian James™ is a collection of stylish footwear designed for you and your feet to appreciate. 

We could go into more detail about our footwear, but we understand you simply need to feel some things to believe them. With Try Before You Buy™, we'll send you up to five pairs to try in person before you even make a purchase. If you love the shoes, keep them! If not, send them back for free. Feel the comfort for yourself, and don't pay anything until you believe it.


       
Order up to 5 pairs of shoes for free.
No charge for shoes or shipping.
Try them on at your convenience.
Just make sure any pairs you want to return are unworn and in their original condition.
Love them or return them.
Keep the pairs you love. Use our free return label to send back the pairs you don't want.
Purchase and enjoy.
We’ll only charge you for the pairs you keep.

To get started, simply add shoes to your Shopping Bag as you normally would. When you are ready to check out, select "Try before you buy" on the Shopping Bag page.


Is Try Before You Buy™ really free?
Yes, Try Before You Buy™ really is free. When you check out with Try Before You Buy™, you are not charged for the shoes or shipping. You will need to provide credit card information to verify availability of funds, and a $1 hold will be placed on your credit or debit card. However, your card is not charged when you place your order.

Once you place your order, you have up to 12 days to complete our online return form for any pairs you don't want to purchase. Return shipping is free, too.


Is Try Before You Buy™ available internationally?

At this time, Try Before You Buy™ is only available in the United States (not including territories).



How do I place an order with Try Before You Buy™?
Simply add shoes to your Shopping Bag as you normally would. When you are ready to check out, select “Try before you buy” on the Shopping Bag page.


How much time do I have to try on the shoes?

Once you place your order, you have 12 days until you need to complete the online return form for any pairs you don't want.

This 12-day period begins the day after you place your order and includes the time it takes your order to get to you. The average order arrives in 2 to 5 business days.



If I decide to keep the shoes, how do I let you know?
If you wish to keep the shoes once you have tried them, you don’t have to let us know or do anything else—except enjoy your new shoes! Your card will automatically be charged on the 12th day after your order date.


How do I return shoes?
Make sure that all shoes you intend to return are unworn and in their original condition, then follow these steps:
Step 1 - Complete the online form
Up to 12 days after you place your order (including weekends and holidays), go online to My Account, click Make a Return and complete the online return form. You will be able to request a free shipping label.

Step 2 - Prepare your package
Keep the shoes in their original shoe boxes. Place these inside the shipping box your order arrived in. Print your free shipping label and affix it to the package. If you have empty shoe boxes from any shoes you decided to keep, you can include these in the package. We will recycle them for you.

Step 3 - Drop off your package at FedEx
Drop your package off at your nearest FedEx location. The package must get to Brian James™ no more than 12 days after you complete the online return form. To make sure your package arrives on time, we recommend that you ship it within 2 or 3 days of completing the form.
Please keep in mind:
  • If you do not complete the online return form by day 12, your card will be charged for all pairs ordered.
  • Once you complete the online return form, your package must get to Brian James™ in no more than 12 days. Your card will be charged for all merchandise that does not arrive by day 12.
  • Once your card is charged, you can still return unworn shoes for a full refund within 90 days of your order date. The regular return policy applies. More about returns ›
For more details, please see full Terms and Conditions 


Customer Service Wholesale Sizing Gift Cards Privacy Sitemap Email List   

Free Shipping & Free Returns

  • Free ground shipping and free return ground shipping are available for orders shipping within the 50 US states. 
  • Brian James™ ships to many destinations outside the US. Shipping costs depend on destination and (in some locations) order quantity.
  • Please see Shipping Details for pricing and additional details.