|Is Try Before You Buy™ really free?
Yes, Try Before You Buy™ really is free. When you check out with Try
Before You Buy™, you are not charged for the shoes or shipping. You will
need to provide credit card information to verify availability of
funds, and a $1 hold will be placed on your credit or debit card.
However, your card is not charged when you place your order.
Once you place your order, you have up to 12 days to complete our online
return form for any pairs you don't want to purchase. Return shipping is free, too.
Is Try Before You Buy™ available internationally?
At this time, Try Before You Buy™ is only available in the United States (not including territories).
How do I place an order with Try Before You Buy™?
Simply add shoes to your Shopping Bag
as you normally would. When you are ready to check out, select “Try
before you buy” on the Shopping Bag page.
How much time do I have to try on the shoes?
Once you place your order, you have 12 days until you need to complete the online return form for any pairs you don't want.
This 12-day period begins the day after you place your order and
includes the time it takes your order to get to you. The average order
arrives in 2 to 5 business days.
If I decide to keep the shoes, how do I let you know?
If you wish to keep the shoes once you have tried them, you don’t have
to let us know or do anything else—except enjoy your new shoes! Your
card will automatically be charged on the 12th day after your order
How do I return shoes?
Make sure that all shoes you intend to return are unworn and in their original condition, then follow these steps:
Step 1 - Complete the online form
Please keep in mind:
Up to 12 days after you place your order (including weekends and
holidays), go online to My Account, click Make a Return and complete the
online return form. You will be able to request a free shipping label.
Step 2 - Prepare your package
Keep the shoes in their original shoe boxes. Place these inside the
shipping box your order arrived in. Print your free shipping label and
affix it to the package. If you have empty shoe boxes from any shoes you
decided to keep, you can include these in the package. We will recycle
them for you.
Step 3 - Drop off your package at FedEx
Drop your package off at your nearest FedEx location. The package must
get to Brian James™ no more than 12 days after you complete the online
return form. To make sure your package arrives on time, we recommend
that you ship it within 2 or 3 days of completing the form.
For more details, please see full Terms and Conditions
- If you do not complete the online return form by day 12, your card will be charged for all pairs ordered.
- Once you complete the online return form, your package must get
to Brian James™ in no more than 12 days. Your card will be charged for
all merchandise that does not arrive by day 12.
- Once your card is charged, you can still return unworn shoes for
a full refund within 90 days of your order date. The regular return
policy applies. More about returns ›